Valve’s game distribution service Steam has been updated with a new refund policy. Under the new Steam Refunds policy, you can file for a refund for any reason within 14 days of game purchase and game play of less than two hours.
No matter if your PC didn’t meet the hardware requirements, the game was purchased by mistake, or you just didn’t like the game after playing it for an hour – Steam will grant you a refund.
However, there are some conditions apart from the game play limit. For instance, the money will be refunded only if the payment was made via PayPal or a credit card. Steam Wallet purchases are also eligible for a refunds.
This might spike some bad practices – users can simply clone or copy the downloaded game folders to another drive and then file for refund. In case of DRM-free games, this is easy but Steam has a plan to stop offering refunds to those who abuse the policy in such way.
New Refunds policy does not apply to the movies and games given as Gifts.