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Slow growth forces Google to discontinue its Helpouts platform

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Google has announced that it’s shutting down its real-time expert assistance service Helpouts. “The Helpouts community includes some engaged and loyal contributors, but unfortunately, it hasn’t grown at the pace we had expected,” the Mountain View, California-based company said in a blog post.

The service will be discontinued on April 20, and you’ll be able to download your Helpouts history by using Google Takeout until November 1 this year.

For those who are not in the know, Google launched Helpouts back in November 2013 as a way for experts to provide help over live video to those in need. The news comes just a week after the search giant launched Google Device Experts, a free live-chat service which utilizes the Helpouts platform for video lessons.

Source | Via

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