Posted in: Android, Mobile phones

Don’t like an Android app you paid for? You actually have 48h to get a refund

Whether it be for a quick one shot task or just a game to kill some time, we’ve all bought an app on impulse that we quickly come to loathe for one reason or another, all the more so because we paid money for it.

While it may be too late to get your money back for your particular regretful purchase, there is a way to get a refund on your next one, if you act quickly enough.

Odds are, you’re familiar with the Google Play Store’s 15 minute refund, which lets you get a no-questions-asked refund by clicking on the ‘Refund’ button from the app’s store page if you act fast. But what if it’s been longer than that?

In most cases you’d be out of luck, but it turns out there’s a caveat in the Android Development Terms of Service that obliges developers to refund you within 48h of purchase:

3.4 Special Refund Requirements. The Payment Processor’s standard terms and conditions regarding refunds will apply except the following terms apply to your distribution of Products on the Market.

Products that can be previewed by the buyer (such as ringtones and wallpapers): No refund is required or allowed.

Products that cannot be previewed by the buyer (such as applications): You authorize Google to give the buyer a full refund of the Product price if the buyer requests the refund within 48 hours after purchase.

The process is as follows:

  • Login to Google Play, and head to your account page.
  • Click on ‘Report a problem’ next to the app in question.
  • From the dropdown menu, select ‘I’d like to request a refund’.
  • Explain why you feel like you should get a refund. This is a great place to vent about why the app in question sucks, but try not to go overboard with it – the above example is for illustrative purposes only.
  • Click the ‘Send Report’ button.

If you act within two days of your purchase, you might just get lucky and get your money back. There’s a chance that Google will refuse your request, but either way you should hear from them about your request.

Source | Via

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